SIDD: Customer Service AI Copilot
CX Agents excel
with actionable insights
in seconds
TRUSTED by
10k+
agents
170+
bRANDS
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Minimized brain load,
Maximized focus
Realtime transcripts & reminder
Realtime guidance & automation
Auto case notes
Post-launch outcomes
Successful adoption
95%+
baseline usage
98%
satisfaction rate
Boosted productivity
36,000/yr
calls handled
30+ sec
handle time reduction per call
45%+
email efficiency improvement
Saved costs
$889K
refund cost saved
~$20K
labor costs per year
Testimonials
"I love the fact that you do not need to login to use SIDD and that it logs into each brand for you! Also, the generated responses were perfect!“
“SIDD made my job easier. I like the response suggestions, and love that you don’t need to copy and paste. Really helpful!“
“Without SIDD it takes more time to look for appropriate templates to compose email response. Sidd helps me close cases quickly.”
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Existing workflow & tech stacks
Manual toggling
of disconnected platforms
Example workflow of agent applying return & refund for out-of-warranty order
Example tech stack before deploying SIDD
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SIDD integration throughout call lifespan
Flexible user interface
Side panel and overlay options to accommodate various web applications
On-demand, personalized launching settings
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Realtime transcripts and reminder
Agent pain points
✦ Our core solutions ✦
Source of context, memory for every interaction
Track & refer to context
Search keywords
Detect triggers
Smart guidance that reduces manual recalls
Ensure task completion
69%-75%
Boosted first call resolution rate
30s/call
Reduced handling time
Guided task automation
Agent pain points
✦ Our core solutions ✦
Hub of actions, access to multiple platforms
Automate tasks
SIDD automates cross-platform data search
SIDD manages data conflicts
SIDD enables escalation
36,000 calls/yr
High call handling volume
62%
Reduced training time
Automated case note
Agent pain points
✦ Our core solutions ✦
Consolidated info hub - sync across depts
Reduced friction across departments
Inserting case notes and auto fill disposition
92%
Consistent QA score
of procedure execution
2 min/call
Reduced handling time
AI data usage monitoring
AI usage data visualization
AI usage analytics
Customizable template
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Appendix
Interface & visual design library
Client onboarding newsletter
👋 Thanks for reading!
I'm Evan Zhai, senior B2B product designer based in 🍁Toronto
I make enterprise products
frctionless, informative, and systematic.
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