I trained as an architect, planned cities, then spent 5 years making enterprise software less painful to use.
Experience
Laivly · An IntouchCX Company
Product Designer
2020 – 2023
Led design of SIDD, an AI copilot platform for the customer service
industry — from 0 to 1. Covered end-to-end UX, interaction design,
and marketing illustration across web and desktop.
30s
Handle time reduced
170+
Brands served
10K+
Agents empowered
IntouchCX
Senior Product Designer & Acting Product
Owner
2023 – 2025
Sole designer across 4+ B2B enterprise products — real-time
monitoring, internal messaging, and workforce management
platforms. Acted as Product Owner for ~2 years, owning roadmap
decisions and end-to-end delivery across web, mobile, and
desktop.
4+
Products owned
170+
Pages designed
2yr
As product owner
Design Philosophy
01
Systematic
I don't just design screens — I build the
system behind them. At IntouchCX, I
established and maintained the design
system that unified 4+ enterprise
products across web and mobile.
02
Informative
In high-pressure CX environments, the
right information at the right moment isn't a nice-to-have — it's the product. I design for clarity first, aesthetics second.
03
Frictionless
Enterprise software doesn't have to feel
like enterprise software. I obsess over the
first 10 minutes of a user's experience —
because that's where trust is built or lost.
Education
B.Arch, Architectural Design & Urban Planning
Tianjin University
2011 – 2016
Top-4 Architecture School in China
M.Sc, Rural Planning & Development
University of Guelph, Canada
2016 – 2018
Social Sciences
Beyond Work
Outside of work, I create video content around Rainbow Six Siege — building community, studying how players learn and communicate, and occasionally going viral for the wrong reasons.
YouTube Partner
Bilibili
Protopie Ambassador
20K+
Followers across platforms
Currently open to Senior Product Designer roles in Toronto or remote.
Let's build something that works for the workers.
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