Superpunch Web: Integrated Operation Hub for Call Center
Unifying fragmented routines to empower service prioritization and leadership.
TRUSTED by
10k+
agents
170+
bRANDS
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Realtime, cross-functional,
transparent, and actionable
insights
Team metrics dashboard
Talent hiring and training
Workforce management (WFM)
Post-launch outcomes
Successful adoption
95%+
baseline usage
98%
satisfaction rate
Boosted productivity
36,000/yr
calls handled
30+ sec
handle time reduction per call
Saved costs
$98K
hiring cost saved
~$200K
training costs per year
Testimonials
Superpunche is now a GREAT App. I'm now able to view my schedule see my attendance, daily work call time and ask questions in real-time and get answers in real time.
I love it, it is very practical and informative. Also, it is very good with monitoring the lunch schedule.
This app comes in handy. I recommend it to anybody that work and use this.
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Existing workflow & tech stacks
Manual toggling
of disconnected platforms
Agent’s daily schedule before/after work session
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Superpunch integration throughout the day
Versatile widgets
Versatile components
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Team metrics dashboard
Leadership pain points
✦ Our core solutions ✦
Transforming raw, fragmented data into actionable management intelligence.
Timeline and pay period summary
Realtime team performance snapshot
Realtime team issues dashboard
Component specs and pattern
69%-75%
Management Operational Overhead
3min per issue
Issue Resolution Cycle
Talent hiring and training
Leadership pain points
✦ Our core solutions ✦
Accelerating "Time-to-Proficiency" through automated onboarding and AI-driven scalability.
Hiring cohort management (Manager-portal)
AI roleplay training (Agent-portal)
360 min/agent
Time-to-Proficiency
62%
Trainer Leverage Ratio
Workforce Management (WFM)
Agent pain points
✦ Our core solutions ✦
Establishing a Single Source of Truth (SSOT) to bridge the gap between planning and payroll.
Create schedule from templates
Acknowledge and track data conflicts
Propose shift swap in between team members
Component specs and patterns
62%
Decision Latency
2 min/call
Payroll Discrepancy Rate
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Appendix
Interface design component library
Aligning component pattern with front-end props
Documenting design best practice
I advocated tool innovation to boost productivity
👋 Thanks for reading!
I'm Evan Zhai, senior B2B product designer based in 🍁Toronto
I make enterprise products
frctionless, informative, and systematic.
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