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Quick Overview
Enterprise Management Hub
My Roles
Product design
Product strategy
Team Size
1-3 at various stages
Duration
Mar 2020 - Present
Superpunch is an internal management platform for IntouchCX, a global customer service company, designed to address employee management challenges in global operations. As the sole product designer, I led the end-to-end design process from feature planning to brand evolution.
Key outcomes
Complex permission management for multi-role users
Multi-timezone scheduling complexities
Adapting to post-pandemic remote work trends
Cross-departmental approval workflows
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HIGHLIGHTS
A versatile tool for enterprise management
Problem Space
Big System for Global Operation
The Challenges
language
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Cross-timezone collaboration bottlenecks
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Multi-role permission complexity
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Hybrid work adaptation
The Opportunities
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Real-time collaboration innovation
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Permission allocation
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Employee experience transformation
Solution
The Mega Enterprise Management Hub
Scheduling
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Smart Timezone Conversion
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Workforce Heatmap
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Flexible Shift Swap
Attendance
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Dynamic Attendance Score
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Multi-Tier Approval System
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Gamified Attendance League
Onboarding
people
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Intelligent Cohort Management
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Onboarding Progress Tracker
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Cross-Functional Onboarding Hub
Support
payments
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ExpressPay enables accrued wage withdrawal for emergencies
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Treasure Room converts attendance streaks into virtual currency for digital rewards
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ShoutOut customizable recognition notes with messages
Results
Achieving Business Goals with Care
The Metrics
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Schedules reduced cross-border meeting errors by 67%, real-time conflict alerts
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Shift Swap reduced swap process from 3 days to 4 hours, increased satisfaction by 28%
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Cohort Management enabled 55% faster cross-team resource allocation, 23% reduced trainer workload
Fun & Love
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Gamified Attendance League achieved 41% higher new hire retention, 100% inter-team transparency
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ExpressPay witnessed 300% usage surge during pandemic, relieved urgent pressures for 42% employees
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33% higher retention and 11% performance lift in teams using ShoutOut
Building the System
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Enterprise UI Library: Built 200+ component Figma library covering 85% global use cases
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Cross-Functional Playbook: Established 11-stage collaboration workflow between design/product/engineering
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Self-Documenting System: Auto-synced Zeroheight docs linking Figma components to Storybook