Hello 你好 👋 I'm Evan,

I make enterprise products frictionless, informative, and systematic.

B2B SaaS

Design System

Vibe Coding

From UI craftsman to product strategist, I led the end-to-end design of an AI copilot for CX teams and an enterprise management suite for contact centers.

@IntouchCX · Web Platform

Rethinking the Enterprise

Dashboard — Info Hierarchy and Color Semantics at Scale

Rethinking the Enterprise Dashboard — Info Hierarchy and Semantics at Scale

How we established a color system that communicates urgency without alert fatigue, and restructured info priority to surface what actually matters.

How we established a color system that communicates urgency without alert fatigue, and restructured information priority to surface what actually matters.

Data Dashboard

Design System

Color System

0→1

170+

Pages

designed

4+

Products

unified

2yr

As product

owner

Read case study

@Laivly · AI Product

What We Got Right (and Wrong)

Building an AI Copilot Before ChatGPT

We made foundational decisions and shipped an AI assistant for CX agents in 2022, before LLMs became mainstream. Which early calls held up? Which didn't? What would I do differently today?

Retrospective

AI / LLM

CX Industry

0→1

30s

Handle

time saved

170+

Brands

served

10K+

Agents

empowered

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iOS & Android · Mobile

Migrating a Desktop-Scale Platform to

Mobile — Decisions, Tradeoffs, and New

Patterns

How do you take a 170-page web platform and make it useful on a

6-inch screen? This case study covers the migration strategy, the

features we cut, and the new interaction patterns invented for

mobile-first agent workflows.

Mobile

Platform Migration

iOS & Android

20+

Pages

designed

170

Brands

served

10K+

Agents

empowered

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@IntouchCX · Data Platform

From Looker Studio to a Purpose-

Built Real-Time Analytics Platform

The design challenges of real-time data visualization at scale, and how we structured a product that

needed to respond to staffing changes in seconds.

The design challenges of real-time data visualization at scale, and how we structured a product that needed to respond to staffing changes in seconds.

Data Visualization

Real-time

0→1

Enterprise

0→1

Platform rebuilt

Real-time

Data integration

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What People Say

Jason D.

Director of Product

Evan always takes time to research and understand the why behind his designs. He is an asset to any team he works with.

Ezekiel O.

Senior Product Designer

Evan played a key role in defining the foundational design of our product, leading to our first design system.

Thyago F.

Senior Product Designer

He took initiative in understanding the entire end-to-end process, and regularly offered feedback that directly improved the user experience.

Vanessa F.

Product Manager

Evan consistently demonstrated initiative, creativity, and a deep curiosity that made a lasting impact on our team and product.

Currently open to new

opportunities.

Let's build something that works for the workers.

Evan Zhai